At What Plastics, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or engage with us in any other way.

By using our website or engaging with us, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

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1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Full name, job title, company name, contact details (email address, phone number), billing and shipping addresses.

• Payment Information: Credit/debit card details, bank account details, or other payment-related information.

• Technical Information: IP address, browser type, device type, operating system, pages visited, and other data collected through cookies or similar technologies.

• Communications: Information provided by you in communications with us (e.g., email, phone, or customer service inquiries).

• Transaction Data: Details of orders you place with us, including the products purchased and any related communications.

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2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To Provide Services: To process and fulfill your orders, manage transactions, and deliver products.

• Customer Support: To respond to inquiries, resolve issues, and provide support related to your orders or products.

• Communication: To send important information regarding your order, updates to our products, special offers, or any changes to our terms and conditions. We will send marketing materials only if you have consented to receiving them.

• Website Functionality: To improve the performance, user experience, and security of our website.

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

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3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our contractual obligations to you, such as processing orders and delivering products.

• Legitimate Interests: To improve our services, marketing, and customer support, provided these do not override your rights and freedoms.

• Consent: Where we require your consent, such as for sending you marketing communications, we will ask for your explicit consent.

• Legal Obligations: To comply with legal and regulatory requirements.

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4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share information with trusted third-party companies that help us process payments, fulfill orders, manage our website, or provide customer support.

• Legal Compliance: If required by law, we may disclose your information to governmental bodies or regulatory authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.

We ensure that any third-party service providers we share your data with maintain appropriate security measures to protect your data.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.

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6. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.

• Correction: You can request that we correct any inaccuracies in your personal data.

• Deletion: You have the right to request the deletion of your personal data in certain circumstances.

• Objection: You can object to the processing of your personal data under certain circumstances, particularly if the processing is based on legitimate interests or consent.

• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

• Withdrawal of Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise your rights, please contact us using the details provided at the end of this Privacy Policy.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information on how our site is used. Cookies are small text files stored on your device when you visit a website.

You can control cookie settings through your browser, including blocking or deleting cookies. Please note that disabling cookies may affect your ability to use some features of our website.

For more detailed information about our use of cookies, please refer to our [Cookie Policy].

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8. Data Security

We take the security of your personal data seriously and employ a range of physical, technical, and administrative measures to protect it from unauthorized access, loss, alteration, or disclosure. While we use commercially reasonable efforts to protect your information, no security system is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

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9. International Transfers

If you are located outside the United Kingdom, please note that your personal data may be transferred to and processed in the UK. We ensure that any international transfers of personal data comply with applicable data protection laws.

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10. Children's Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete the information as soon as possible.

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11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the effective date at the top. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your data.

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12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

What Plastics Ltd.
Email: info@whatplastics.com
Phone: +44 (0) 1527 913 444
Address: Unit 8b, Woodside Farm, Woodland Road, Dodford, Bromsgrove B61 9BT

 

By engaging with What Plastics and using our services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.